Updated 12/08/2020
We’ve updated our procedure to keep everyone safe while working in your home.
  • When your Climate professional arrives at your home, they will sanitize their hands and tablets.
  • They will put on their masks, ring the doorbell, and stand 6 feet back, while going over the mandatory COVID-19 questions.
  • When they’ve finished in your home, they will call you with an overview of your visit, and share recommendations for you from their vehicle.
  • They will then sanitize their hands and tablets again, before making their way to their next visit.
Updated 03/17/2020

As a valued customer of RB Heating Climate Care, your safety has always been, and remains, our priority.
With recent news around the coronavirus (COVID-19), we know you may have questions about how we can all play a role in keeping our community healthy. At this time, we want to share with you the steps we are taking to ensure our employees and our customers are protected.



  • We continue to monitor closely all regular updates regarding coronavirus (COVID-19) from World Health Organization (WHO) and the Government of Canada. As updates are made available, we will be updating our policies regularly to ensure the safety of our employees and continued safe service to our customers.

Supporting our employees

  • Our Technicians have been provided with gloves as part of their uniform.
  • Each truck is equipped with hand sanitizer as well as additional cleaning supplies
  • Our trucks undergo regular scheduled cleaning.
  • Employees are encouraged not to report into work if they are experiencing signs of illness. The health and well-being of our employees is vital to our culture.

    Changes to our service

    • When you call our Dispatch to book a service appointment, you will be asked some screening questions about the travel and health of yourself and your family members to ensure our employees will not be entering an unsafe environment.
    • We are closing our office and showroom temporarily from walk in traffic just to protect our staff
    • We are still here, if you need something from us (equipment filters, cleaners, service parts etc.) we are glad to help, we will ask you just knock on the door or call ahead and we can arrange to meet with you outside.

Be thoughtful

  • If you or a member or your household are under self-quarantine, have been diagnosed with coronavirus (COVID-19) or may have come into contact with someone that has, we ask that you contact our office at 519-829-3666 to inform them so that our employees can take the necessary precautions to arrange safe service of your HVAC equipment.

Practice good hygiene

  • Wash your hands frequently with soap and warm water for 15 seconds. If soap and water is not available, use hand sanitizer with at least 60% alcohol content.
  • When coughing or sneezing, cover your mouth and nose with a tissue. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Ensure proper disposal of used tissues in waste basket.
  • Ensure doorknobs and light switches are sanitized regularly.

Be a good steward of our community

  • Stay informed and use reputable resources for news updates.
  • Practice responsible buying and refrain from hoarding products. Your neighbours might need supplies too!
  • Practice patience and understanding as we go through challenging times together. While we understand that change can be difficult, please know careful thought and consideration has been given to each and every policy change.
  • RB Heating ClimateCare thanks you for your support during this time. Small actions can make a big difference when everyone helps out! Thank you for doing your part.

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